Frequently Asked Questions
Everything you need to know about our handcrafted pendants and accessories.
What materials are your pendants made from?
All Pendantify jewelry is crafted using high-quality materials, including 925 sterling silver, 14k gold plating, and ethically sourced gemstones to ensure lasting brilliance.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination.
Can I return my order if it's not the right fit?
Yes, we offer a 30-day hassle-free return policy. Items must be in their original packaging and unworn to be eligible for a full refund or exchange.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Pendantify pouch when not in use.
Do you offer custom engravings?
Currently, we offer personalization on select collections. Please check the product description for the 'Engravable' tag to see if a piece can be customized.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.